Berger Health System
Berger Health System Selects SurePayHealth for Patient Financial Responsibility and POS Collections
SurePayHealth® helps hospitals and clinics accelerate collections and control the revenue cycle
In 2009, Berger Health System, located in Circleville, Ohio, implemented a point-of-service collection effort. To provide an accurate estimate of patient financial responsibility, Berger Health System selected SurePayHealth (SPH) from Recondo® to assist with initiating and optimizing their collection program.
Benefits
- Automatically generates accurate statements of patient financial responsibility, helping collect more cash prior to service
- Reduces bad debt and writeoffs
- Easy to use and requires little training
- Streamlines the information flow among payers and providers
Pursuing a Point-of-Service Collections Program
Prior to using SPH, Berger Health System had not considered point-of-service collections a priority, and no patient collections were being made at the time. Recognizing the business need and importance to Berger Health System, leadership made the decision to pursue a point-of-service program.
Garnering Strong Support from the Top
Understanding the extent of the culture change to ask for payment up-front, Berger garnered strong support from executive leadership and tasked Amy Gregg, Manager of Patient Financial Services, as the primary stakeholder for the project.
SurePayHealth Experiences Positive User Acceptance
Recondo activated SPH at Berger Health System in May 2009, with initial project focus given to scheduled procedures and pre-registration, and user acceptance was positive.
"We are providing a service to our
patients by keeping them informed of
their financial obligations. This allows
for the resolution of payment-related
questions prior to service, ensuring
the patient is able to concentrate on
medical needs rather than how to pay
for their bill."
"We found the Recondo team
wonderful to work with. They listened
to our issues and concerns and are
always responsive to our needs. This
relationship has complemented our
point of service efforts allowing us to
experience success."
Amy Gregg
Manager of Patient Financial Services
Berger Health System
About Berger Health System
Type and Location:
Community Hospital, Circleville, OH
Service Statistics - 2008
- Total Admissions - 3,078
- Newborn Admissions - 439
- Emergency Department Visits - 31,823
- Outpatient Surgical Procedures - 3,770
- Outpatient Radiology Procedures - 390,088
- Laboratory Procedures - 295,904
SurePayHealth® offers an accurate statement of patient financial responsibility at Point of Service, verifying patient identity, eligibility, and benefits, and accurately calculating the patient fee. After activating SurePayHealth, hospitals increase cash collections by tens of thousands of dollars every month.
Expanding SurePayHealth Collections to Other Departments
Shortly after the May 2009, implementation of SPH, Berger Health System expanded their point-of-service efforts with the addition of inpatient and outpatient common visits. In September 2009, Berger Health System initiated use of SPH in the Emergency Room with positive collection results and utilization.
Collections Up!
As of December 31, 2009, Berger Health System has collected $42,500, a significant achievement for a community hospital of its size.
With the use of SPH, Berger Health System consistently provides patients with an estimate of their out-of-pocket financial responsibilities, and where needed, provides payment options that are patient- and budget-friendly.
Brochure in printer-friendly PDF format 